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‎05-12-2025 07:10 PM

HP Recommended
Operating System: Microsoft Windows 11

Getting "jam in print paper path. Open tray 2 and rear door" message, I have done this multiple times and there is no paper in printer. I have tried all the solutions I could find on line. I unplugged printer for couple of minutes. I have basically taken the printer apart and there is no paper in there. Any other solutions? 

1 REPLY 1

‎05-13-2025 12:17 PM

HP Recommended

Hi @mmm666,

Welcome to the HP support community.


Thank you for reaching out and sharing the steps you’ve already taken. I understand how frustrating it can be to receive a persistent “jam in print paper path” error when there’s no visible paper inside.
 

To assist you more accurately, could you please confirm the exact model number of your HP printer?
 

Once we have that, we can provide tailored troubleshooting steps specific to your device. Also, for quicker assistance, please feel free to send us a private message with your product details, and we’ll be happy to help further.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

 

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

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