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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer Errors

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09-07-2024 10:52 AM
Hi @SNichols2,
Welcome to the HP Support Community.
I'd be glad to help you!
I understand that you are having issues with the E6 error.
An E6 error occurs when there is an error after a printer firmware update or a printer reset.
Restore factory defaults on the printer, open the HP Smart app, hide the printer, and then re-add it in the app. For more information, go to HP ENVY 6000e, 6400e printers - E6 or E9 error.
You may also refer to this document for more information.
Update the firmware. Click here
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee