Printer Failer 8610, Need advanced reset instructions

[rbiddy]

My printer came up with a print failure in the middle of printing.  I resetting the priont head, doing the hard reset.  The screen will not let me click on the back arrow in order to get to the set up screen and do a partial reset.   Is there another way to reset this to factory settings?

[asmita6658]

@rbiddy

Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an error about "Printer Failure". 

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Reset the printer -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Update the printer's firmware -

Refer to "Download firmware updates from the HP website" from this document.

If the issue still persists I have sent you a Private Message with the troubleshooting steps specific to your printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[mikebauer25]

I have the same issue and have already tried those troubleshooting methods. Are there others that may be applicable here?

Thanks

[asmita6658]

@mikebauer25

Hi there, thanks for reaching out. Appreciate you trying the steps suggested in the previous steps. What seems to be the issue with your printer? Could you elaborate more? To better assist you - Are you getting any error message? 

Let me know. 

[mikebauer25]

I am getting the error message "Printer Failure...There is a probelm with the printer or ink system. Turn the printer off, then on. If problem persists, contact HP. I have tried all the troubleshooting methods suggested on the website.

[asmita6658]

@mikebauer25

Thanks for replying. I have sent you a Private Message with the steps to reset your printer. 
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Have a great day!

[GiovaZo]

Hi Asmita, I have exacly the same error after a partial reset. Can you plese send me the instruction to force a full resent of my HP 8610 printer?

[asmita6658]

Hi @GiovaZo

I have sent you a Private Message with the steps to perform a Semi-Full Reset on the printer.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!