Printer Failure 0x6100004a

[need_help_1]

Printer failure 0x6100004a; turned off printer,  unplugged printer, states to clear paper jam or open ink cartridge area; no jam, but opened, cleaned printer cartridges.  Plugged back in, turned back on,  but same error.   I've turned on and off over 10 times in various steps, but none have cleared the error and I am unable to print.   This is a brand new printer,  it printed on intital set up,  but one week later it is no longer printing.  Any help to print is appreciated, otherwise,  I plan to return within 1st 90 days of purchase.  Thank you

[The_Fossette]

Hi @need_help_1

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to print and getting an error message.

I’d love to help!

Follow the steps in the below document to fix this issue.

http://hp.care/2ho9ZPG

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Kaylafowler10]

Same problem

[need_help_1]

The printer was actually defective.  I called the help line and was able to get a great tech that determined the printer was bad.  They sent me a new printer upon receipt of the defective one.  HP paid all shipping and new printer has been working great.  Although it seems to use a lot of ink.

[nobody3]

My printer just reported this problem and I tried the troubleshooting techniques and the problem persists.
The printer is a little over 2 years old and the warranty expired.  The printer was working previously and I 
need to print some documents.  Not at all happy with this product or this experience.  

Please advise on how to resolve this issue.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
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Thank you