Printer Failure - Event Code: 71.02.4A on HP OfficeJet 8022

[VerTee]

Printer Failure: There is a problem with the printer or print system. Turn the printer Off, then On. If you continue to get this message, contact support.

Event Code: 71.02.4A

Followed Sandytechy20, HP Employee's suggestions on-line and still does not work. Same Printer Failure occurred again and again. 

[sandytechy20 · Accepted solution]

@VerTee

Welcome to the HP support community.

I understand that you are getting a printer failure error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Penelope23]

I am getting the printer failure message event code 71.02.4A. I have tried everything and nothing has worked. Hp officejet 8022 all in one printer 

[Penelope2381]

I have the same problem with my office jet 8022. I keep getting the 71.02.4A event code, says there is a problem with the printer to turn it off and back on and if the problem continues to contact support. This printer isn't even a year old. Can you please help me with this? 

[sandytechy20]

@Penelope23 and @Penelope2381

Welcome to the HP support community.

I understand that you are getting a printer failure error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And is the issue still persists, you might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.