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‎10-28-2022 09:57 AM

HP Recommended
Product: HP Officejet 6600 e-All-in-One Printer - H711a/H711g

I’m using  a HP Officejet 6600 and I’ve been using it regularly, only printing out a few things a month. Printer is out of warranty, but never been used out of a residential setting. This past week, upon turning on we received an error message stating "Printer Failure", see below:

Solution 1: Reset the product

Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press On button to turn on the product.

Solution 2: Contact HP support.

Write down the error code provided in the message, and then contact HP support.

 

I’ve tried Solution 1 to no avail, and without a warranty this is the only option besides the virtual agent, which needs an error code…. that isn’t available!

 

Any ideas (please) on what to do? I have no idea what's up and don't want to buy a new printer, but it's unresponsive at this point.

 

Thank you in advance.

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