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‎01-12-2022 09:06 AM - last edited on ‎01-12-2022 02:13 PM by

HP Recommended
Product: officejet 6962

Printer Failure:  There is a problem with the printer or print system. Turn the printer Off then On. If you continue to get this message, contact HP. 0x6100004a.  

 

I turn Off then On, problem does not correct itself or i get warning, printer was not shut off correctly.

 

any help would be appreciated.

 

Jorarroyo

 

 

 

Category:
1 REPLY 1

‎01-15-2022 07:26 AM

HP Recommended

@Jorarroyo

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Printer Failure' Error: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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