Printer Failure (There is a problem with the printer. . .)

[joan60]

I see several people have/had the same issue with HP Officejet 6700 Premium Printer Failure (There is a problem with the printer or ink system. . .)   I tried the suggestions (unplug the back, unplug the cord, wait 60 seconds. . . clear paper jam . . . check for leaking ink cartridges).   

Did anyone ever get their printer to actually work again?

[Betty0610]

@joan60

Welcome to the HP Support Community.

Let's try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[joan60]

I had already moved the plug-in from the battery back-up to a wall socket.

Downloaded the firmware and it says it is up-to-date.

Shut down printer, waited several minutes, then brought it back up.

Still have printer error.

Looks like it is time for a new printer.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!