Printer Failure error

[STScott]

Can no longer print and getting "Printer Failure" message after replacing ink cartridges. We have tried HP cartridges and other cartridges that suppose to be compatible and still get the same error.

[Raj_05]

Hi @STScott,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The "HP Printer Failure" error can occur for a variety of reasons, including connectivity issues, outdated drivers, hardware problems, or software conflicts. Here are some steps you can try to troubleshoot the issue.

• Check for any hardware problems: Make sure the printer is turned on and properly connected to your computer or network. Check for any paper jams, empty ink cartridges, or other hardware issues that could be causing the error.
• Update printer drivers: Outdated or corrupted printer drivers can cause errors. Go to the HP website and download and install the latest drivers for your printer.
• Restart printer and computer: Try restarting both your printer and your computer. This can sometimes help resolve connectivity issues.
• Clear the print queue: Sometimes, print jobs can get stuck in the queue, causing errors. Open the print queue on your computer and cancel any pending jobs. Then try printing again.
• Disable antivirus software: In some cases, antivirus software can interfere with the printer's operation. Try disabling your antivirus temporarily and see if that resolves the issue.
• Reinstall printer software: If none of the above steps work, try uninstalling and reinstalling the printer software. This can help resolve any software conflicts that may be causing the error.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support