Printer Failure (printhead)

[ronwhipple]

Replaced the 950XL black ink cartridge due to exhausted previous ink cartridge. Upon closing the printhead door, I got an error message:  Printer Failure.  After Scan and Print Doctor and other troubleshooting I suspect a failed printhead.  I tried reseating it several times as the troubleshooting guide suggested.  No joy.  I was advised to purchase a replacement printhead CR322A but your parts store says unavailable. Where can I buy one and how much do they cost?  Thanks.

[A_Gayathri]

Hi @ronwhipple ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering a "Printhead" error on your HP Officejet Pro 8100 ePrinter, you may try the following steps to troubleshoot and resolve the issue:

Check Printhead: Make sure that the printhead is properly installed. Remove and reinsert the printhead to ensure it is securely in place.

Clean Printhead Contacts: Turn off the printer and unplug it. Clean the electrical contacts on the printhead and in the printer using a lint-free cloth. Be gentle while cleaning to avoid damaging the contacts.

Check for Updates: Ensure that your printer firmware and drivers are up to date. Visit the official HP website to download and install the latest firmware and driver updates for your printer.

Restart Printer: Power off the printer, wait for a few seconds, and then turn it back on. Sometimes, a simple restart can resolve temporary issues.

Reset the Printer: If the issue persists, you may need to perform a reset on the printer. Consult your printer manual to perform a reset specific to your printer model.

Replace Printhead: If the problem persists after trying the above steps, it's possible that the printhead may be faulty. Consider replacing the printhead refer to your printer manual for guidance on obtaining a replacement printhead.

I hope this helps. 

Take care and have a good day.

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