Printer Failure

[UL4]

Message 0x6100004a

I keep getting the above message.  Tells me to turn off, I do then I turn it back on and it tells me I turned it off wrong, which I didn’t.  Tells me to clear a paper jam-there isn’t one and then gives me the above message.....same cycle over and over .....can’t print anything!!

[Jay_G24]

Hi @UL4

Welcome to the HP Support Community. I'd be happy to assist you.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Remove the ink cartridges, and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!