Printer Failure

[sjtmes]

Between print jobs, the control screen message is "Printer Failure - There is a problem with the printer or the ink system. Turn printer off, then on if problem persists contact HP".

I have gone through all the troubleshooting and reset steps but the printer will not reset. When I turn it back on the same message comes up. Ink cartridges are good, not obstructions.

Is there a way to reset this printer? How can I tell if a new cartridge carrier will fix the problem?

[Betty0610]

@sjtmes

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

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Thanks!