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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer Failure

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02-25-2025 07:05 PM
Printer Failure - There is a problem with printer or ink system.
New cartriges two weeks ago. Worked fine until today. Removed and checked all. OK. Removed cartrige holder/tray, cleaned and restored. No change. Off/on no help. Unplug no help.
Anyone with ideas?
03-02-2025 01:24 PM
Hi @duckboat,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding error message on your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Refer to this link to fix the issue: https://support.hp.com/in-en/document/c03439615
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards
Kuroi_Kenshi
I am an HP Employee
03-02-2025 04:16 PM
Blundered through every suggested step online and then some. Finally got printer to almost work. Almost.
Will not print because of cyan cartridge. Was working fine. So replaced with new HP 951 C. Nada! Did not like it. Back to previous almost new 951XL C. Nope. Again tried new HP 951 C. No again.
Apparently not cartridge.
Throw printer in trash?
03-12-2025 02:42 PM
I appreciate your patience! What exactly happened when you tried the different cartridges? Did you receive any error messages, or was the printer not recognizing them at all? Let’s figure this out together!
We're all ears!
Best regards,
Kuroi_Kenshi
I am an HP Employee
03-27-2025 08:18 AM
Hi @karo10,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Refer to this link to fix the issue: Click Here
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee