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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer Failure

Create an account on the HP Community to personalize your profile and ask a question
08-23-2020 07:18 PM
Welcome to the HP support community.
Check for obstructions in the carriage path
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With the printer on, disconnect the power cord from the rear of the printer.
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Open the door to access the carriage inside of the printer.
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Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
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Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
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Close the carriage access door.
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Reconnect the power cord to the rear of the printer, and then turn the printer on.
Remove and reinsert the ink cartridges
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Open the door to access to the ink cartridges.
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Wait until the carriage stops moving before you continue.
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Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.
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Repeat these steps for the other three ink cartridges.
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Close the ink cartridge access door.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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Cheers.
Sandytechy20
I am an HP Employee
09-12-2020 02:21 AM
I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
Link: www.hp.com/contacthp/
Note: Select the country accordingly to get the contact details for support.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee