Printer Failure

[SteveHook]

 

[SteveHook]

I can’t figure out how to clear this issue. Suggest contacting support so here I am. 
SteveHook

[sandytechy20]

@SteveHook

Welcome to the HP support community

I understand that you are getting printer failure error, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge vents

• Glue residue from the label or debris on the cartridge vent might cause an error.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in the tab on a cartridge, and then pull the cartridge from the slot.
• CAUTION: Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
• 
• If the cartridge has the orange pull-tab attached, remove it.
• 
• Use a pin or paper clip to remove any debris or excess adhesive from the vent on top of the cartridge.
• 
• Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
• Repeat these steps to clean the vent on the other cartridges.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.