Printer Failure

[bluecrab1]

I have an HP Officejet Pro 8600 Plus. I am getting a Printer Failure notice that says: There is a problem with the printer or ink system. Turn Printer off, then on. If problem persists, contact HP". 

HERE I AM.

I have changed the cartridges.  I mostly use 3rd party cartridges, but I tried substituting an HP cartridge.  Same message.  I then took apart the print head and cleaned it.  Same message.  I then bought a new print head.  Same message.  I do not want to toss the printer and buy a new one.  

I need HELP !!!!

[Nal_NR]

Hi @bluecrab1,

Welcome to the HP Support Community. 

I understand that you are getting a printer failure code. I'd like to help!

Try the following steps mentioned below. 

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

With the printer on, disconnect the power cord from the rear of the printer.

Open the door to access the carriage inside of the printer.

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

If the error persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bluecrab1]

I tried all of the steps listed and get the same message.  I even removed the cartridges, removed the printhead, cleaned it, reassembled everything, put everything back in place and still get the same message.  My guess is that a repair would cost about the same as a new printer.  I really like the 8600 Pro Plus.  Hate to abandon it.  Is there anything else you can recommend besides junking it?

[Nal_NR]

Hi @bluecrab1,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!