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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer Feature Locked By Administrator
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08-15-2020 08:30 AM
I recently moved to a home with a different internet provider/router. I took my printer to set up wirelessly at the new location. However, many options that I previously was able to change without issues are now locked. I get the error: "The feature has been locked by your administrator or the person who set up the printer." I was the person who initially set the printer up. I am unable to access the Wireless Setup Wizard, Advanced Settings, Restore Network Defaults, or many other options from the printer touch screen. I even brought the printer back to my old home, hoping that I could change settings while on the old network. However, I am still receiving this error and unable to make any changes to my printer settings.
Solved! Go to Solution.
Accepted Solutions
08-17-2020 09:34 AM
Hi @Here2020
Welcome to the HP Support Community.
I have sent you a private message with the semi-full reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
08-17-2020 09:34 AM
Hi @Here2020
Welcome to the HP Support Community.
I have sent you a private message with the semi-full reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
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