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‎08-15-2020 08:30 AM

HP Recommended
Product: Officejet Pro 8620

I recently moved to a home with a different internet provider/router. I took my printer to set up wirelessly at the new location. However, many options that I previously was able to change without issues are now locked. I get the error: "The feature has been locked by your administrator or the person who set up the printer." I was the person who initially set the printer up. I am unable to access the Wireless Setup Wizard, Advanced Settings, Restore Network Defaults, or many other options from the printer touch screen. I even brought the printer back to my old home, hoping that I could change settings while on the old network. However, I am still receiving this error and unable to make any changes to my printer settings.

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