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‎06-03-2025 09:44 AM

HP Recommended
Operating System: Microsoft Windows 11

HP Office Jet Pro 8025e will not print its in a WIFI environment This morning around 8:30 am printed a 12-page black and white document Two hours later a 2-page colored document was attempted to be printed, and it never moved at of the queue. I then tried a black and white document with the same results

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1 REPLY 1

‎06-05-2025 03:05 AM

HP Recommended

@Gary375, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand your HP OfficeJet Pro 8025e is not printing and documents are stuck in the queue, even though it was working earlier today. Let's go through a few steps to resolve this issue in your Windows 11 Wi-Fi environment.

Restart Printer and Computer

  • Turn off your printer and unplug it from the power source.
  • Restart your computer.
  • After 60 seconds, plug the printer back in and turn it on.

Clear the Print Queue

  • Press Windows + R, type services.msc, and press Enter.
  • Scroll down and find Print Spooler.
  • Right-click it and select Stop.
  • Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
  • Go back to Services, right-click Print Spooler, and select Start.

Reconnect the Printer to Wi-Fi

  • On the printer control panel, go to Settings > Network Setup > Wireless Settings.
  • Select Wireless Setup Wizard and reconnect to your Wi-Fi network.

Reinstall the Printer Driver

  • Go to Settings > Devices > Printers & Scanners.
  • Remove the HP OfficeJet Pro 8025e.
  • Download and install the latest driver from: HP 8025e Drivers

Set Printer as Default

  • Go to Settings > Devices > Printers & Scanners.
  • Click your printer > Manage > Set as default.

Additional Tips

  • Ensure your printer and PC are on the same Wi-Fi network.
  • Avoid using VPNs while printing.
  • Temporarily disable firewall/antivirus to test if they’re blocking the print job.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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