Printer (HP Envy 5000) won't print labels

[cooksetj]

My new printer (HP Envy 5000) has been working perfectly, except it won't print labels (on label paper or regular printer paper).  The document has margins and spacing as dictated by the Avery 18660 label template.  When I print the document, it spits out a white, unprinted sheet of paper.  Printing from Google Drive via the HP Smart app on my phone, the document prints, but slightly size reduced.

Is the issue the margin sizing?  What are the margin limitations of the printer?  Can it not print conventional labels?

Many thanks!

[Roopa-S]

@cooksetj

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

If you are printing on 8.5 X 11, there is no issue printing with border or borderless. 

To fix this issue, you can try creating Creating Custom Paper Sizes. For instruction: Click here

For more information on Printing Labels: Click here

If issue persists, uninstall and reinstall the printer driver:

Use the method below to remove all existing print drivers installed on your PC:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Once the drivers are removed, to download and install the software and driver : Click here

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!