Printer HP Envy 6052e not printing entire document

[gudaki]

The print preview shows the complete document but only a few lines print in blue.

Similar problem when printing from a web page.

Have tried down loading and reinstalling driver but no luck  

[Raj_05]

Hi @gudaki,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 6052e is having trouble with incomplete prints, which can be frustrating. Here are a few things you can try to resolve this issue.

Check Print Settings:

• Ensure the print settings are set to print the entire document. Sometimes, settings can default to only a portion of the document or specific pages.

Update Printer Firmware:

• Check if there is a firmware update available for your printer. Firmware updates can fix bugs and improve performance.

Clear Print Queue:

• Sometimes, clearing the print queue can resolve printing issues. Go to "Printers & Scanners" in Windows or "Printers & Scanners" in macOS, select your printer, and clear any pending jobs.

Check Ink Levels:

• Make sure that your ink cartridges are not low or empty. If the problem persists, try replacing the cartridges.

Perform a Printer Head Clean:

• Run a print head cleaning cycle through the printer’s maintenance options. This can help with issues related to incomplete prints.

Try Different Software:

• If the problem occurs with specific software or web pages, try printing from a different program or browser to see if the issue is isolated.

Check for Software Conflicts:

• Ensure that there are no conflicting software or drivers installed. Sometimes, reinstalling the printer driver can help, so make sure you download the latest driver from HP’s website.

Print a Test Page:

• Print a test page from the printer settings to see if it prints correctly. This can help determine if the issue is with specific documents or a general printing problem.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[gudaki]

Thank you for responding. I will check the things you listed. It will only print certain portions of some documents, it's as if it doesn't recognize some parts of the documents.

[Raj_05 · Accepted solution]

Hi @gudaki,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support