Printer HP series 2600 don’t detect print cartridges

[Sam2409]

Hello ,

since 1 week ago.  My printer cannot detect any cartridges . I restart everything but still not working even situ new cartridges.

any help please ?

[A_Gayathri]

Hi @Sam2409,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 2600 All-in-One Printer series is having trouble detecting the cartridges, even after installing new ones and restarting the printer. Here are a few troubleshooting steps you can try:

May I know if you are getting any error messages, error codes or lights blinking?
 

1. Check Cartridge Compatibility

• Ensure the cartridges are compatible with your HP DeskJet 2600 printer. The compatible cartridges for this model are:
  • HP 65 Black and HP 65 Tri-color (or HP 65XL for high yield).
  • If you're using non-genuine or refilled cartridges, try switching to the original HP cartridges.

2. Clean the Cartridge Contacts

• Sometimes the connection between the printer and cartridges can be blocked by dirt or ink residue.
  1. Turn off the printer and disconnect the power cord.
  2. Remove the cartridges.
  3. Use a lint-free cloth lightly dampened with distilled water to gently clean the copper-colored contacts on both the cartridges and inside the printer (where the cartridges connect).
  4. Let everything dry for a few minutes, then reinstall the cartridges and power on the printer.

3. Reset the Printer

• Performing a reset might resolve the detection issue:
  1. Turn the printer on.
  2. Disconnect the power cord from the printer and the wall outlet while the printer is still on.
  3. Wait 60 seconds.
  4. Plug the power cord back in and turn the printer back on.

4. Update Printer Firmware Update the firmware on an HP printer

• If your printer’s firmware is outdated, it may not recognize new cartridges. You can check for firmware updates using the HP Smart app:
  1. Open HP Smart on your computer or mobile device.
  2. Navigate to the printer’s settings and look for a firmware update option.
  3. If an update is available, install it and restart the printer.

5. Reinstall Cartridges

• Ensure that the cartridges are properly seated in the printer:
  1. Open the cartridge access door.
  2. Remove the cartridges, check for any obstructions, and reinsert them firmly until they click into place.

6. Test with Old Cartridges

• If you have old cartridges that worked previously, try inserting them to see if the printer can detect them. This can help rule out cartridge issues.

Refer to this document: HP DeskJet 2600 All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

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