Printer Head Error Code

[Allegro16P]

Printer is coming up with an error code 62.80.03 Printer head problem.  I have unplugged the printer and tried resetting but nothing is working.  This Printer is only 7 months old.   Do you have any suggestions on how I can fix this?

[Nirvana_95 · Accepted solution]

Hi @Allegro16P

Welcome to the HP Support Community. 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer?
• Could you please share the picture of the error message?

While you respond to that, let's try these steps: 

Perform a power reset:

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

And, also update the printer firmware

Here are the steps:- Click here

Hope this helps! Keep me posted. 

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