Printer Ink Cartridge Error Message

[Jeera]

Hi,

My cartridge from Instant Ink is a 302 Tricolour for HP ENVY 4520. However, everytime I try to print out pages, it comes up with an error message saying how the cartridge isn't suitable for the printer.When I take out the instant ink cartridge and slot it back in firmly it still says the same message meaning I am unable to print. I've factory reset my printer many times but it does not still solve the trick.

Thanks 

[Jeet_singh]

@Jeera,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I Understand you need help with the incompatible cartridge error, and before we get into the details, Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

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I hope this helps resolve this issue completely,

Regards,

[Riddle_Decipher · Accepted solution]

@Jeera (Switching to public post as no personal information is being shared anymore)

Thank you for responding,

This is the Riddle_Decipher, again!

If you've already gone through the troubleshooting steps to resolve cartridge error: Click here to verify,

And yet the issue persists, please wait for 1 - 2 days business days to obtain the new cartridges for both CMY (Color) & K (black), 

The tracking should be available within the next 24hrs.

Note: Ensure your printer is always connected to the network for continued support from the Instant Ink program.

Keep us posted, 

(We shall strive as a team, fight till the end and emerge - "victorious")

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