Printer Ink System Failure HP 8600

[JKB1953]

Have an All-In-One HP 8600 that worked great....until now.  Got message that black ink depleted.  So I changed it to a new,  out-of-box HP 950XL. Now I get "problem with the printer or ink system".   so I updated all drivers and reset and tried another new out-of-box 950XL. Same problem. I actually have 4 unused HP 950XL cartridges and tried them all {I know...definition of insanity).   All resulted in same problem/system message. BUT...If I reinstall the old/depleted cartridge, I do not get the error message except that printer telling me to replace cartridge because ink is depleted.  And around and around it goes.  I tried all solutions offered by Virtual Assistant. None worked. Other than wasting 4 ink cartridges because I cannot return, what else to try.  There is the same issue in the community support pages, suggestions from HP there did not work.  I really dont want to buy another printer. Help!!

[Irfan_06]

Hi @JKB1953,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[JKB1953]

The printhead latch was a  new step from the ones already found online. Unfortunately, after 4 attempts, it did not work.  I couldn't update software again as printer won't respond. It's locked into error message. maybe if I removed the  new cartridge and reinstalled the depleted cartridge,......it worked.  I was able to fake it out and get past the error message.  Printer software updated to latest level.   As soon as I installed full HP replacement cartridge, error message again.  I give up. 

A new printhead is unorderable per your website.   I bought a new printer, which was the cheaper option than buying  the printhead via Amazon. They wanted $140 for the needed printhead...with no guarantee it would correct the problem.   I was able to buy a printer/fax/scanner/copier at Staples on Sale for $139.  My old nonfunctioning model  (HP 8600) of printer/scanner/fax/copier is available via Amazon. But who would pay $1043 for the same functions I got for $139? Definitely not me!

It had a good life.

Thanks for trying.  

[Irfan_06]

Hi @JKB1953,

I appreciate your time and patience.

If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support