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‎08-27-2026 05:25 PM

HP Recommended
Product: HP DeskJet Plus 4155 All-in-One Printer

I am not able to print I continue to get a message "User intervention required"

Michelle4BLS_0-1787873030112.png

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2026 10:21 AM

HP Recommended

Hi @Michelle4BLS 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

The “User intervention required” message means Windows has paused the print job because the printer or print queue is reporting that something needs attention. I would request you to please follow the steps:

 

Restart the printer

  • Turn the printer off.
  • Unplug its power cable from the printer.
  • Wait about 60 seconds.
  • Plug it directly into a wall outlet.
  • Turn it back on and wait until it is ready.

Clear the stuck print jobs

  • On Windows, go to Settings → Bluetooth & devices → Printers & scanners.
  • Select your HP DeskJet Plus 4100 series.
  • Open Print queue.
  • Cancel every pending document.
  • Try printing again.

Restart the Windows Print Spooler

  • Press Windows + R.
  • Type services.msc and press Enter.
  • Find Print Spooler.
  • Right-click it and select Restart.
  • Try printing again.

Click Here for detailed steps

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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3 REPLIES 3

‎08-29-2026 10:21 AM

HP Recommended

Hi @Michelle4BLS 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

The “User intervention required” message means Windows has paused the print job because the printer or print queue is reporting that something needs attention. I would request you to please follow the steps:

 

Restart the printer

  • Turn the printer off.
  • Unplug its power cable from the printer.
  • Wait about 60 seconds.
  • Plug it directly into a wall outlet.
  • Turn it back on and wait until it is ready.

Clear the stuck print jobs

  • On Windows, go to Settings → Bluetooth & devices → Printers & scanners.
  • Select your HP DeskJet Plus 4100 series.
  • Open Print queue.
  • Cancel every pending document.
  • Try printing again.

Restart the Windows Print Spooler

  • Press Windows + R.
  • Type services.msc and press Enter.
  • Find Print Spooler.
  • Right-click it and select Restart.
  • Try printing again.

Click Here for detailed steps

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No

‎08-29-2026 09:50 PM

HP Recommended

It worked! Thank you so much for the support you provided. 

Reply
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‎09-01-2026 07:55 AM

HP Recommended

Hi @Michelle4BLS 

 

Thank you for responding.

 

I’m glad to hear that the issue has been resolved. Please feel free to reach out to us if you experience any further issues in the future. We’ll be happy to assist you.

 

Have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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