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‎05-20-2025 02:17 PM

HP Recommended
Operating System: Microsoft Windows 11

I just purchased a new LaserJet printer.  It is the HP LaserJet M234sdw. May 2025.  I got it set up and it was printing. However, today, it is not.  My computer indicates the printer is 'offline'. I went into HP Smart (not my favorite) and it can print from that app.  However, I use that app from my phone, but all my files are on my computer, and I need connectivity from my HP Envyx360 Laptop to the LaserJet printer.  I swear, I am so frustrated with HP printers.  It used to be so easy, now you have to have an HP Smart app in order to scan. I only purchased the HP because my mom used to work there and retired from there. All I need to do is so simple, print from computer to printer (not phone, not iPad). That's it.  It did work initially but stopped. I purchased this printer 4 days ago.  So, it is brand new.  Any suggestions?  I restarted my laptop.  I shut off the printer and turned it back on.  I was able to print using HP Smart, but again, that was a document from my smartphone which was nothing more than a test to see if the printer would print.  Help.

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1 REPLY 1

‎05-20-2025 02:55 PM

HP Recommended

Common issue I run into is that when the printer is setup, the print driver gets configured to use a WSD port for communication. This protocol is notorious for loosing connection. It is better to configure the driver to use a Standard TCP/IP port.  The fact that you can print from phone indicates that the printer is on the network but communication between printer and computer is intermittent.

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