Printer Issues

[Nonni23]

I am unable to print from my HP DeskJet 3755. When I send a document, a get a message that it in an error state. Well, that is obvious because it doesn't produce the printed page. I hear the ink cartridges start to move into place, the paper seems to move and then it stops. I have done several fixes and resets and it keeps happening. I have aligned the heads, unplugged it for over a minute, and other little things the Print Doctor has suggested or done while I sit here and hope it starts working. But that all have the same end result. I think it is going to work, and then the error message appears. Help! Someone, please help me! 

[Kumar0307]

@Nonni23, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print. To assist you better, which device/app are you using to print?

How is the printer connected?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Print a Printer Status Report

1. Press and hold the Cancel button for 3 seconds.
2. A Printer Status Report prints.
3. Check the ink levels and replace any low/empty ink cartridge.

Keep me posted for further assistance. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!