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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
HP Recommended
Do you get any kind of a message more descriptive than just paper jam? Where does the paper exactly jam?
Most common causes of jams on these older printers are:
1. worn out or dirty pickup roller, roller should be clean with small fingerprint like ridges on it.
2. Sticking solenoid in the pickup assembly.
3. Paper size mismatch. The settings on the printer itself for paper size do not match the media you actually have loaded.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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