Printer MALFUNCTION

[MOM-G]

HP OFFICE JET 6958 FAILURE CODE 0x61000049 wont print, replaced cartridges, says paper is stuck but isn't

shut down per message, unplugged then plugged back in and restart. Same error message again & again 

[Sneha_01]

Hi @MOM-G,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x61000049 on your HP OfficeJet 6958 typically indicates a malfunction that can often be related to hardware or internal errors. Here are steps you can take to troubleshoot and potentially resolve the issue:

1. Check for Paper Jams Again

• Thoroughly inspect the printer for any paper jams, even if it looks clear. Check the following:
  • Input tray
  • Output tray
  • Rear access panel (if applicable)
  • Inside the printer for any small bits of paper

2. Reset the Printer

Power Cycle:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on.

Hard Reset:

• While the printer is off, disconnect the power cord from the back of the printer and the wall outlet.
• Press and hold the power button for 15 seconds to drain any residual power.
• Reconnect everything and power it on.

3. Remove and Reinstall Cartridges

• Turn off the printer, remove the cartridges, and then check for any protective tape that may still be on them.
• Reinsert the cartridges firmly, ensuring they click into place.

4. Inspect the Print Head

• If you can access the print head, make sure it’s free of clogs or debris. Clean it gently with a lint-free cloth if necessary.

5. Run Printer Diagnostics

• If the printer allows, run any available diagnostics or maintenance tasks from the menu.

6. Check for Firmware Updates

• If the printer starts up, check for firmware updates using the HP Smart app or the HP website.

7. Factory Reset

• If you can access the printer settings, try performing a factory reset. This option is typically found in the Settings menu.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support