Printer NOT RECOGNIZING THUMB DRIVe

[ADECOLONGON]

Printer was previously able to scan to a thumb drive placed into the USB port. Now does not recognize when attempting to scan. I press the scan button, it says to insert USB, I do so, and it doesn't recognize it. Every time I click here to update drivers or software, it gives me an error that states it's too large and can't open the page. yes, I have tried various other usb, and it still doesn't see it

[TEJ1602]

@ADECOLONGON, Welcome to HP Support Community!

Just a quick check, is the memory stick formatted to FAT32 format?

HP has fully tested the following USB flash drives with the printer:

• SanDisk Cruzer Micro: High-speed, 0120-256, 256 MB
• Iomega Micro Mini: Full-speed, 064-0417450-YCAE032171, 128 MB
• Kingston DataTraveler II: High-speed, KF112504 f5274-006, 128 MB and 256 MB
• Lexar Media JumpDrive: 256 MB

NOTE: You might be able to use other USB flash drives with the printer. However, HP cannot guarantee that they work correctly with the printer because they have not been fully tested.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, we can perform a complete reset on the printer and try again.

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ADECOLONGON]

It is a SanDisk that has been working the last two years without problems. Updated software and drivers. Still doesn't recognize the drive.  What's our next step?

[TEJ1602]

@ADECOLONGON

Connect the thumbdrive to the computer > Go to Properties > Check file system

Ensure it is in the FAT32 format.

If the format is correct and it still does not work it could be a post issue on the printer.

Keep me posted.

[ADECOLONGON]

Confirmed FAT32 format

[TEJ1602]

@ADECOLONGON

Could be an issue on the printer then.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!