Printer Needs User Intervention

[DavidAttia]

the printer not working after changing the cartridge, some times error 75 ,some times no response ,now information button flashing, the let is yellow and when I try to print from computer this message appear " Printer needs user Intervention"

[A_Gayathri]

Hi @DavidAttia ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The "Printer needs user intervention" message on your HP LaserJet MFP M234dwe indicates that there might be an issue that requires your attention. Here are steps you can try to troubleshoot the problem:

Check for Paper Jams:

• Open all the access doors and check for any paper jams inside the printer.
• Make sure there are no bits of paper stuck in the paper path.

Check Cartridge Installation:

• Ensure that the new cartridge is installed correctly. Make sure it's securely in place.
• Double-check that you removed any protective tapes or seals from the new cartridge.

Restart the Printer:

• Turn off the printer, wait for a few seconds, and then turn it back on.
• This can sometimes clear temporary errors.

Update Firmware:

• Check if there's a firmware update available for your printer on the HP support website. Updating firmware can resolve some issues.

Check for Error Codes:

• Look for specific error codes on the printer display. Error 75, for example, might indicate a problem with the cartridge.

Inspect Printer Components:

• Ensure that all doors and trays are closed properly.
• Check for any loose or damaged components.

Reset the Printer:

• Turn off the printer, disconnect the power cord, and wait for about 60 seconds before reconnecting and turning it back on.

Reinstall Printer Drivers:

• Uninstall the printer drivers on your computer and reinstall them. Sometimes, driver issues can cause communication problems.

Check Connection:

• Ensure that the printer is properly connected to your computer or network.

I hope this helps. 

Take care and have a good day.-

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