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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-08-2025 04:42 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: macOS 15.0 Sequoia

My printer doesn't work. It shows "Printer cannot print-a problem has occurred and you will be unable to print until the issue is resolved. check your hp account for more information." I logged in my hp account, it didn't show what the issue is and I checked everything I can-wifi, cartridges, paper, everything looks fine for me but the printer is still not working.

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1 REPLY 1

‎09-10-2025 01:01 PM

HP Recommended

Hi @Hazel59,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP OfficeJet 8015e shows the message: "Printer cannot print – a problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more information." Even more frustrating when your HP account doesn’t show any issue. Let’s walk through the steps to resolve this.

Step-by-Step Fix for “Printer Cannot Print” Error on macOS 15 (Sequoia)

1. Run HP’s Diagnose & Fix Tool (macOS)

HP has a built-in tool in the HP Smart app that can automatically detect and fix common issues:


2. Check HP+ or Instant Ink Status

This error can appear if:

  • Your HP+ subscription or Instant Ink account has a billing or connectivity issue
  • The printer is not connected to the internet, which is required for HP+ printers

To check:

  • Visit HP Instant Ink Dashboard
  • Ensure your printer shows as online and active
  • If needed, reconnect the printer to Wi-Fi via the touchscreen panel


3. Power Cycle the Printer

  • Turn off the printer
  • Unplug it from the wall for 60 seconds
  • Plug it back in and turn it on

This clears any temporary firmware lock or error state.


4. Update Printer Firmware

Outdated firmware can cause communication issues:

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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