Printer Officejet 3830 series

[didimi]

Officejet 3830 printer on Windows 10 pro on one pc prints correctly in color while on another PC Notebook HP ENVY - 15-k111nl with the same configurations does not print in color. This last PC I have formatted and installed all the printer drivers again but does not recognize the color.

[sandytechy20 · Accepted solution]

@didimi

Welcome to HP support community.

Follow these steps on the computer which is not printing on color.

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Let me know how it goes.

Cheers.

[didimi]

Thank you. The solution is decisive

[sandytechy20]

@didimi

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[didimi]

Unfortunately, for no reason the printer no longer prints in color. I did all the procession again you told me, but no longer recognizes the color. I tried again to format the PC and install the printer drivers but nothing, I tried the procedure again

Perform root-level uninstallation to remove all printer-related software's.

    On Windows, search for and open Programs and Features.
    Select your HP printer.
    Select Uninstall.
    On Windows, search for and open Devices and Printers.
    In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device."
    Open up the run command with the "Windows Key + R" key combo.
    Type printui.exe / s and click OK.
    Click on Drivers tab.
    Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
    Select OK.
    Remove all instances of the same.
    Select Apply and OK on the Print Server Properties windows.
    Close Devices and Printers.
    Restart the PC again.

Download and install full feature driver printer

Click here to download the driver.

 

Once you install the printer, change the color settings to print in color.

    Clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
    Right-click the printer you want to use, and then click Printing preferences.
    Make your choices, and then click OK.
    Under option Print color select color, then the OK button.

But nothing does not recognize colors

[sandytechy20]

@didimi

Print a Print Quality Diagnostic page

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

   A Print Quality Diagnostic page prints.

   

If that does not print fine, follow the steps mentioned in this HP document to resolve the issue:- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[didimi]

I have carried out all the steps described and there are no problems with the printing of the printer, but unfortunately does not see the color in the management of print properties.

[sandytechy20]

@didimi

Could you please share the screenshot of the properties page to provide the proper solution for this issue?

[didimi]

[sandytechy20]

@didimi

This might require remote access of your computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.