Printer (Officejet 6600) doesnt accept non official cartridge

[Josef9555]

Hello.

For a while now i have used non official cartridges without issue.

Now even after putting in a new one i get the error message (translated from german): Printer error. Problem with the printer or the inksystem. Turn printer off and on. Contact support if problem doesnt get resolved.

When i tried an empty official one it was accepted without issue with the printer telling only that the cartridge was empty.

Is there a fix to get the printer to accept the non official cartridge?

[A_Gayathri]

Hi @Josef9555,   

Welcome to the HP Support Community   

HP indicated cartridges have been identified as altered or cloned I'd like to help!  

You may refill your cartridges or use remanufactured cartridges or altered or cloned or Non-HP cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.   

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.   

I hope this helps! Keep me posted.    

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