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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-21-2025 07:30 PM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello All, 

 

I have a HP ENVY 5530. Printer is great and this is the first issue i can't solve. I keep getting an error on my computer when trying to print using this printer. The printer shows with the name and small letters showing "no toner/ink" similar to when you see an offline message. I know the printer is missing the color cartridge but it is on single cartridge mode and it does print but it does not take printing jobs from by PC. i believe the PC communication with the printer is incorrect as it thinks that because one cartridge is missing the printer will not work and it stops the jobs and leaves them in the queue. Is there a way i can have the PC refresh and hopefully see that the printer is online and ready for use ? maybe the easies way is just to buy the color cartridge but this should be preventing me from printing in black only . Thank you for the help. 

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