Printer Problem

[GM23]

I can’t get my printer back online after changing internet provider. I have not cancelled the other one yet, don’t know if that matters. I have a HP Envy Photo 7855. So can someone please help me???? 

[Jay_G24]

 Hi @GM23,

I'd like to help!

To better assist you - 

1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
2. Are you trying to connect your printer to your home network,public network or without a router?
3. What is the status of the wireless light on the printer, steady or blinking?

Meanwhile, 

Connect a printer with a touchscreen control panel

Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network.

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

   NOTE: 

   Type the exact network name, including any uppercase and lowercase letters.

7. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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