Printer Problems - Desperate for Help

[Matt118]

I cannot get my printer to print. I have replaced all of the cartridges, and the printer acts as if it is printing, but when the paper comes out, there is nothing on it. I have unplugged the printer and restarted it. Nothing seems to work. Please help!

[B_Will]

I have read here that after doing 3 or 4 printhead cleanings it would work

[Matt118]

Thanks, B_Will! Stupid question, but how do you do a printhead cleaning?

[B_Will · Accepted solution]

You might need to clean the printhead several times to restore print quality.
Load plain white paper into the tray.
On the printer control panel, touch the Right Arrow () to display more options.
Touch Setup (), and then touch Tools. The Tools Menu displays.
Touch Clean Printhead.
Wait while the printer completes the printhead cleaning process, and then touch OK.
note: You might have to clean the printhead several times to correct the issue.

Print Quality Diagnostic Page to see if the issue is resolved.

Follow these steps to print a test page.
Load plain white paper into the input tray.
On the printer control panel, touch the Right Arrow () to display more options.
Touch Setup (). The Setup Menu displays.
Touch the Down Arrow (), and then touch Reports.
Touch Print Quality Report. The test page prints.

This link has the above steps plus more

https://support.hp.com/us-en/document/c03063282 

[Matt118]

B_Will, you solved my problem! Thank you so very much! You are a gem!

[B_Will]

Your Welcome

Glad to be of help.

[Nana808]

On the two sets of Head Cleaning, the Black is visible and clean.  However when I went back to the doc page, it still prints Black in Green.  

If I select print in Black & White, it prints Black, however not when I select Color, I get the Yellow, Blue, Green but not Black, it prints in Green.