Hi! I have an office jet pro 6978 and have used it for several years without issue. Recently got a new MacBook Air and now when I print from either the Mac or my iPhone the colors seem to be reversed or completely blacked out. For example I just printed a page that should have been all white with some black lettering at the top and a large picture of a shoe in the middle. The page printed completely black with white lettering and a very faint outline of the shoe. On another occasion I printed letter cards that should have been red and green apples with letters in the middle and printed all the card boxes all blacked out and white letters in the middle. I have tried realigning and cleaning my printer but nothing has seemed to help. I have also tried printing from my phone thinking that it could be the new MacBook but am having the same results making me think it must be the printer...... Any help would be greatly appreciated! Thanks so much!
Thanks for getting back to me! I tried making a standalone color copy from the printer and it worked well so that means that it must be an issue from my computer/phone, correct? I'm not sure what to try next. My MacBook is updated. I have been printing from PDFs as we don't yet have Word on our computer. Any other suggestions would be greatly appreciated! Thanks!
This picture shouldn't have black boxes around the top apples and should have a white background like the bottom (yellow) apples. All of the pages that I am printing (from both MacBook Air and iPhone X) have black boxes around the majority of pictures. The black boxes cover text and affect formatting and layout.
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