Printer Serial number not recognized

[katjane3]

I have a HP photosmart 5520. I am trying to get tech support but it tells me it is not right. I triple checked it

[Dragon-Fur]

@katjane3 

Welcome to the HP Community --

Answer

The reason for the "unidentified" serial number has naught to do with whether you are typing in the correct number.

HP Support accepts Warranty Repair requests for devices still in Warranty.

When a device does not ping as "in Warranty", the HP Support online case submission fails to find the device serial number. 

What else?

You may, if you wish, ask for help here in the Community.

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Out of Warranty?  What to do...

For those of us who are "Out of Warranty", submitting a Warranty repair request to HP Support is not an option.

Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device  Product Home and the Operating System / version

• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Include steps you have used to fix the problem.

 Post New Question

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

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 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

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OR

HP Photosmart 5520 e-All-in-One Printer series  

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