Printer Status Attention Required

[tsechrist]

We have 4 pcs and 5 smart phones tyring toprint to my office jet pro 8620, have an Instant INk subscription and (attempt) to print hundreds of pages per month.  AT LEAST 4-5 times PER WEEK we have problems printing from wifi.  We have to power on and off the printer multiple times, cancel jobs, restart PCs, use back door loop holes to send the prints job via eprint, and on and on and on...

TO ask a customer to reinstall a driver is ludicrous.  Why do HP printers not simply WORK on WIFI like all other modern connected devices like Amazon's Echo, gaming systems, etc???

I worked at HP for a decade and this is such an excricuatingly poor user experience. I must say I'm about to windows test this as my last HP printer and try another printer that can simply connet to the wifi and print when asked.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

[JShang]

After perform these actions, the printer finally started to print. Thanks for the solution.

[ShereenK]

Thanks! These few simple steps solved the problem.

[wrogers]

Hi @greenturtle,

Thank you for posting this solution. It immediately caused my printer to start working again.

However, I find this concerning that this is the solution... I am not a cyber security expert or a professional coder etc. I don't really like the fact that I am opening a new port to my printer that has not been vetted by the manufacturer.

Isn't doing this a security liability that would be easy to break into?

If I WERE to get hacked now, would HP take the stance that they are not liable because I went outside my product's warranty by using this non-OEM approved port?

[greenturtle]

Hi @wrogers ,

Thanks for using the HP Support Community.

Have not heard of an instance where the port was hacked.  For what's worth, I have been using this as a solution for years because the  Operating System keeps updating and policies changed that causes these issues.  

Thanks,

[wrogers]

Hi @greenturtle,

Thank you for the response. However, I'm still concerned. "It hasn't happened" is not the same as "it won't happen".

I understand no company can guarantee absolute security but, is opening this TCI port at least equally as safe as using the port that HP originally intended to be used?

Many thanks.

[socalbearman]

That looks like a geat solution, and yes I am having the same annoying problem. Sometimes, you IT guys need to talk to people as if they know absoulutely nothing about computers. You are way over my head from the get go. You start out with"Try using a TCP/IP port and to create one". What is a TCP IP port, and how do you create one? See what I mean?

[Kai-JP]

Nice help! This worked for me too!