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‎09-12-2020 01:17 PM

HP Recommended
Product: Microsoft Surface Book
Operating System: Microsoft Windows 10 (64-bit)

My printer keeps printing printer status notifications, and it does not stop. I have an HP OfficeJet 5255.

Category:
1 REPLY 1

‎09-15-2020 04:37 AM - edited ‎09-15-2020 04:38 AM

HP Recommended

@jtc1ra, Welcome to the HP Support Community!

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Go to Setup > Tools > Update the printer

Click here to know different methods of updating printer firmware.

 

Check if the issue is resolved. If the issue persists, go to Setup > Tools > Print reports > turn off reports.

Alternatively, you may reset the printer to defaults.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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