Printer WILL NOT print to tray 3 (legal)

[groupuser]

@Dragon-Fur

It once had a paper jam and since then, it's not working.

We have tried to use your method to identify the manual feed tray 1 as letter size (and we have tray 2 for letter size paper as well).  The printer is not recognizing tray 3 with legal size paper.  Even we emptied the legal size paper from there, the indicator is still showing the tray is full.  We wanted to select tray 3 but the option is not showing at all like before from the printer driver.  Is there something broken that cause it happened?  Should we call for service?

[Dragon-Fur]

@groupuser 

I can offer the following limited advice:

1.  If you have not done so, peruse the documents in Troubleshooting > Topic Jams and Feed Problems

2.  Tray installed?

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Under Installable Options > Tray #  > Select Installed > OK

3.  Use the Embedded Web Server (EWS) to manage / configure the printer settings.

Open your favorite browser > type / enter Printer IP address into URL / Address bar > Settings

User Guide - Page 30

I would guess the tray / paper settings are under "Preferences".

4.  Open a new thread on the subject. Why?  Tagging onto a two year old thread means you may not receive the full attention of the Community.  Old threads are not as often opened or tracked.

When you open your new thread: 

Provide all the information, including your printer model and the Operating System.

Include what you have tried to resolve the problem on your own.

5.  If all else fails, you certainly have the option to contact Hp Technical Support.

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