Printer WILL NOT print to tray 3 (legal)

[Sweetgrass]

I'm done fully installing my printer WITH the optional Tray 3 (THAT I REALLY NEED for Legal pages)... and my Printer will not print from it.  It recognizes it... on the print screen (I even made sure it is set for legal paper) but everytime I print a legal sized document, it's promting me to load Legal in Tray 1!  I even tried to LOCK Tray 1 with no success.  I see no option for changing/fixing this in printer properties as well.

Anyone?

[Dragon-Fur]

@Sweetgrass

Printer Homepage

Drivers, Software and Videos, How-to, Troubleshooting, Manuals, Product Information, and more:

HP PageWide Pro 477dw Multifunction Printer series

I can offer the following...

If you have not yet done so, make sure that "Tray 3" Device Settings show Tray 3 as installed:

Control Panel > icon view > Devices and Printers > 

Right-Click on Printer > Printer Properties  (not plain properties) >

tab Device Settings >

Look for Tray 3 > Click the right column Installed / Not Installed  toggle >

Set to "Installed" >

OK

A general example of the Devices Setting tab can be found about half-way down this document in the How-to category:

Manage Status Notification Pop-ups

Reminder:

The document is written to address a different concern - the example is meant as a general reference!

More information about Tray 3 configuration can be found in the User Guide in Chapter 4 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

[Sweetgrass]

Thank you... that all worked.  The computer and printer are definitely recognizing Tray 3... UNFORTUNATELY, the printer still WILL NOT print to tray 3.  I even have it selected to print a legal document from Tray 3 (from the prining que/screen)

BUT... the Printer keeps defaulting to... "Load 8x14 paper in Tray 1"!

I've even tried to LOCK Tray 1 (in tray management screen on printer).  

Thoughts?

[Dragon-Fur]

@Sweetgrass

Rats.

If your printer is on the network and supports the Embedded Web Server (EWS), try / consider:

Open your favorite browser >

type / enter Printer IP address into URL / Address bar

tab Settings >

Set options in categories:

Tray Settings

Paper Settings > for each tray

Click Apply to set options "in place"

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

[Sweetgrass]

It must not support EWS... wouldn't connect to the Printer IP Address.

[Dragon-Fur]

@Sweetgrass

If I think of anything else, I will post back.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[Sweetgrass]

I was able to link up wirelessly to it and pull up the IP Address.  However... not really sure how I can fix it from there.  It recognizes it... it just won't print to it.  Keeps prompting to load legal paper to  **bleep** TRAY 1 (LOL)

[Dragon-Fur]

@Sweetgrass

Wish I could help -- my own Officejet Pro 8630 only has two trays (which do work as expected, thank goodness). 

Idea

Remove the tray (don't take apart the printer, just pull out the tray), stare at it, and then put the tray back into the printer.  Try regular sized paper.

If you can at least get Tray 3 to print on plain, regular size paper, it might be more willing to accept a change-over to the legal paper.

Edits - Removed content - member found the setting and adjusted - this has resolved the issue.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[Sweetgrass · Accepted solution]

I FIXED IT!!!!  The fix was... under paper settings (for each tray) I changed Tray 1 to "Letter Size" instead of "Any Size".  Seems really stupid to me but... It seems to have fixed Tray 1 from stealing the Print Job!

[Dragon-Fur]

@Sweetgrass

Yay!  Glad it is finally resolved.

Yes, specific tray settings are best -- any "Automatic" settings can leave the printer with too many choices.  Printer will almost always guess "wrong".  Smiling.

Happy Printing.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.