Printer Won't Come Online - Not recognized as Discoverable by devices

[Debbie254]

A month or so ago, my printer went offline.    I have taken all the steps I can find on the internet to bring it back online - everything turned off/back on - checked the settings, etc.    The printer itself seems to think it is online and connected to the wireless network.    Is there a way to get it to forget the wireless settings and I can try to reinstall those?  

I removed it as a printer from my laptop and now it is non-discoverable.   I tried re-adding with the cable and software, but it still says offline.    It also says offline from my mobile phone which was able to print to it before as well. 

[jabzi]

Hello, 

We need to perform Restore to Factory default for wireless settings. Below are the steps that should to do so.

Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network.

1. From the home screen of your printer control panel, touch the Wireless icon .
2. Touch the Setup icon .
3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.
   The printer searches for available networks.
5. Touch the name of your wireless network.
6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network. note: Type the exact network name, including any uppercase and lowercase letters.
7. Type the WEP or WPA key (network password), and then touch Done. 
8. Now reinstall the printer software. 

[8lives]

Have you tried resetting the WiFi settings?

For more info click here.