Printer Won't Print Colour

[Shaz75]

Brand news printer bought. Spent HOURS trying to get it to work properly. Will print colour when printer sends diagnostic test print. But head alignment pages, ANY document I send through will only print in greyscale. Colour printing clearly highlighted and selected when check printing options.

Is driving me to distraction and HP help threads just send me round in circles. 

Can anybody help please?

[TEJ1602]

@Shaz75, Welcome to HP Support Community!

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Hope this helps! Keep me posted. 

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