Printer access door will not fully close on Hp Envy 5660

[Sandalbar]

Charr75 wrote in 2022: 

"My printer will not close. I have a scanner/printer combo. The door lifts from the top to get into the cartridges, and now that will not shut all the way. I am unable to print. I am looking for suggestions on what may have caused this and how to resolve. There are no external objects causing it to not close, just one day decided to not. All advice welcomed, thanks"

I am the first guy to click the "I have the same question button."  So for at least 2 and 1/2 years this question has gone unanswered, even by the base "What is your operating system" answer we so often get. 

[Sandalbar]

The door lifts from the top to access the cartridges, but now it will not shut all the way. Apparently, nothing is jammed or stuck in the gears.  A piece comes out to allow for removing paper jams. This piece doesn't seem to be level when reinserted. Although I can't visualize it when the door binds, it feels like it binds on that removable piece.  This happened when I removed a paper jam after changing from HP paper to Epson paper because Office Depot has closed here and Target had the paper. 

[Raj_05]

Hi @Sandalbar,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with an issue where the printer’s access door (the one that lifts to access the cartridges) won't close properly. This can be caused by a few different things. Here are some possible causes and solutions.

• Cartridge Jam or Misalignment: Sometimes the cartridges themselves can shift or become misaligned, preventing the door from closing fully. Open the door, check the cartridges to make sure they’re seated properly, and see if there's any obstruction in the cartridge area.
• Foreign Objects: Even though you mentioned no external objects, it’s worth double-checking the interior for any small debris, paper bits, or even tape that may have come loose from the cartridges. These can obstruct the door from closing properly.
• Damaged or Misaligned Hinges: Check the hinges of the access door for any visible damage or misalignment. If the hinges have become bent or worn, they might prevent the door from closing all the way.
• Latch Mechanism Issue: The latch that holds the door shut could be malfunctioning or broken. Try manually pressing the latch mechanism to see if it catches. If it doesn’t, you may need to inspect or replace the latch.
• Internal Obstructions or Faulty Sensors: Some printers have sensors that detect whether the door is closed properly. If these sensors become dirty or damaged, they might prevent the printer from recognizing that the door is closed. Cleaning the sensors gently with a soft cloth could help. If a sensor is faulty, it may need to be replaced.
• Firmware or Reset Issue: In rare cases, a firmware glitch or a reset issue can cause the printer to misbehave. Try resetting the printer to factory settings to see if that resolves the problem.

Steps to resolve:

1. Turn off the printer and unplug it from the power source to ensure safety.
2. Open the access door carefully and inspect the cartridges, hinges, and latch mechanism.
3. Clean the area and ensure no small debris is causing the obstruction.
4. Realign the cartridges if necessary, ensuring they are properly seated.
5. Close the door gently, ensuring that the latch mechanism engages correctly.
6. Turn the printer back on and see if the issue persists.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Sandalbar]

I do not understand why you did not ask me to remove the paper cover guide and attempt to close the cover. If I do take the paper cover guide out of the machine, the door closes. Which of the other instances you have suggested are cured as the problem if the door closes with the paper cover guide removed? And which instance is suggested as the problem?

[Raj_05 · Accepted solution]

Hi @Sandalbar,

Thank you for your response, 

If the access door on your HP Envy 5660 closes when the paper cover guide is removed, it strongly suggests that the paper cover guide itself is the source of the issue. Here's how this insight relates to the troubleshooting steps.

Likely Problem

1. Paper Cover Guide Misalignment or Damage:
   • If the door closes with the paper cover guide removed, it indicates that the guide might be misaligned, warped, or improperly installed, creating an obstruction.
   • Inspect the guide carefully for physical damage or incorrect seating in its slot. Reinstall it securely to ensure proper alignment.

Causes Less Likely to Apply

• Cartridge Jam or Misalignment: This issue would usually prevent the carriage from moving or cause printing errors but wouldn't directly affect the door's ability to close unless it's interfering with the guide.
• Foreign Objects: Unlikely if the door works fine without the paper guide.
• Hinge or Latch Problems: The hinges and latch seem to function correctly since the door closes without the guide.
• Faulty Sensors or Firmware Glitch: If the door closes and the printer recognizes it properly without the guide, this is also less likely.

Steps to Address the Issue:

Remove the paper cover guide and inspect it:

• Check for warping, cracks, or damage that might make it sit improperly in its slot.
• Look for small bits of debris or obstructions in the slot where the guide is seated.

Reinstall the guide:

• Ensure it fits snugly and is aligned correctly.
• Check if the guide has clear markings or directions for placement.

Test closing the door:

• If it doesn’t close, try lightly adjusting the guide and closing again.

If the guide appears undamaged but the issue persists:

• Compare it to a replacement part if available, as a subtle defect may not be visible.
• Consider contacting HP support for a replacement paper cover guide if necessary.

This targeted approach should resolve the problem while confirming that the guide is the root cause. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[Sandalbar]

Thank you for suggesting this process. I appreciate your using real data to adjust your previous answer. I have, of course, done all of the above. Further I have noticed what appears to be a broken piece on the guide cover. At one end, there is a small plastic protrusion. At the other end, there is a broken-off place where such a protrusion could be. The element involved is quite small, at the outer end of the guide cover and duplicated as to placement on the other end. The end that has the broken-off tab is the same one that sits high and binds with the door. It is not of remarkable size, and I don't know what it interacts with. It could be the source of the problem. I will see about purchasing a new paper guide cover.

[Raj_05]

Hi @Sandalbar,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[Sandalbar]

So, I gave up. I turned my HP Envy 5660 every which way trying to find the problem but couldn't. Everything appears normal but the paper guide cover simply will not fit in square enough to all the top to close.

So, I bought a new HP printer.  A HP 4252e.  And I have a question. Can I use the same power cord I was using for the HP 5660 for the new HP 4252e?

Looks like it might fit the same, but the 4252 has an object on the end of the power cord and the 5660 doesn't. I don't know what that gizmo does. Can I use the old cord?

Curtiss

[Raj_05]

Hi @Sandalbar, 

Thank you for your response, 

It's great that you got a new HP 4252e printer! Regarding your power cord question: the object on the end of the power cord is likely a power filter or surge protector, which helps manage the power supply and protect the printer from voltage spikes.

While the physical connection might seem the same, it's best not to use the old cord from the HP Envy 5660 unless you are certain it matches the specifications of the HP 4252e. The presence of the extra component suggests it is designed specifically for the new printer's power requirements. Using an incompatible cord could potentially damage the printer or cause operational issues.

I recommend using the power cord that came with the HP 4252e to ensure it functions correctly and safely.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[Sandalbar]

Alden, the 5242 is back in the box.  While I was working on this problem and clearing a spot for the new printer I watched a YouTube video on cleaning a similar printer to the 5660 I was having a problem with. This guy had the printer on a lazy Susan, Yeah, real likely. Anyway he was going through all of the steps to fix a paper jam. And he was soooo repetitive and really boring and he had access to his printer from all angles, it being on a lazy Susan and all. He went through the dozen or so steps for each process and each process included unplugging the printer and plugging it back in etc., etc. Finally, at last, he came to the point where he would return the paper guide cover and  . . . He did it differently from the way I had been doing it. I mean, really, it's a piece of plastic that covers the paper path. You just put it in, right? Nope, wrong. There is only one way to put the guide back into place. You have to point the outside edge toward the back of the machine and then bring down the back side. Anything different won't work. He never said a word, but just watching how he did it showed me the source of my problem. My 5660 is back on my desk and the 5242 is back in the box.