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Printer alignment

HP Recommended
HP Envy 5012

When I try alignment ... my HP scans then just stops and the “scanning” display just says scanning and never aligns..... stuck on scanning....  with little light bar moving... saying scanning ... yesterday I did not touch for an hour.... still said scanning. .. but never did align 

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HP Support Agent
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Hi @CLTJAP,

 

I'd like to help!

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

On the printer touch copy and lift the lid and check if the scanner lights up and if it moves.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Hi -  I did all your steps... and then the computer just showed me  “scanning the alignment “for about an hour....  See picture below for better explanation.   


this did not fix the problem ... still unable to print a document correctly as alignment is off. 

CB020DAB-DFB2-43DE-B391-2A4E88B4716E.jpeg

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HP Support Agent
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Message 4 of 6
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Does the scanner bar light up or move?

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Yes .. the bar lights us and moves.. i also get this screen ....but it just sits on this screen ..HP.jpg

 

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HP Support Agent
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Is the printer connected to the wall outlet or surge protector?

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