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- Printing Errors or Lights & Stuck Print Jobs
- Printer appears "offline" to computer when I want to print, ...

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08-13-2020 12:53 PM
Product: HP OfficeJet 5200 All-In-One Printer
Operating System: macOS 10.15 Catalina
I am unable to print because the printer only appears as "offline" to the computer. The printer and the computer are on the same WIFI network
1 REPLY 1
08-17-2020 07:04 AM
@AaronR1, Welcome to the HP Support Community!
- Make sure the printer and the MAC are connected to the same wireless network.
- This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
- Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
- The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
- Restart the wireless router, the printer, and the MAC
Perform a ping test to check the connectivity
- Obtain the IP address of the printer by clicking on the Wireless icon on the printer
- On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
- Check the second box that says Send only > 10 pings
- Click on ping > Check the results at the end if any packets are lost
- Note: There should be 0% packet loss, share the results in your next post.
Hope this helps! Keep me posted.
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KUMAR0307
I am an HP Employee
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