Solved: Re: Printer appears to have gone mad! - HP Support Community

Passivate · ‎12-01-2021

I have tried on two occasions now to print of the notes pages of a PowerPoint presentation. The printer prints the first four pages then empties the papertray putting one line of graphic characters on each page. This is wasting so much paper. To stop it I cannot cancel it, I just have to switch off. I then print off pages one at a time via the single sheet feeder!

Any ideas would be gratefully received.

many thanks

Repairatrooper · ‎12-01-2021

If it prints 4 pages fine and then goes nuts then likely you have a corrupted file with an embedded command that the printer does not understand. This type of behavior is caused by either bad/wrong driver or a corrupted file and as the printer does print 4 pages ok, a bad file is a more likely issue.

I suggest you try printing a different type of long document to see if the problem happens there to. If it does, delete and reinstall your printer as a first step. If it does not, you may need to either check or recreate the problem document.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

Repairatrooper · ‎12-01-2021

If it prints 4 pages fine and then goes nuts then likely you have a corrupted file with an embedded command that the printer does not understand. This type of behavior is caused by either bad/wrong driver or a corrupted file and as the printer does print 4 pages ok, a bad file is a more likely issue.

I suggest you try printing a different type of long document to see if the problem happens there to. If it does, delete and reinstall your printer as a first step. If it does not, you may need to either check or recreate the problem document.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Printer appears to have gone mad!

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